Refund Policy

Every new contractor subscription starts with a free 90-day trial. No payment card is required to start, and you will not be charged during the trial. You can cancel at any point during the trial and pay nothing.

The homeowner product is free and never involves payment, so this policy applies only to the contractor subscription.

After the trial, the contractor subscription is $199 CAD per month, billed automatically to your card each month until you cancel. Applicable taxes (such as HST/GST) may be added.

You can cancel at any time by emailing info@brantongroup.com. When you cancel, you keep full access until the end of the month you have already paid for, and no further charges are made.

• Trial period. No charge is made during the trial, so there is nothing to refund.
• Monthly payments. Monthly subscription payments are generally non-refundable. When you cancel, your access continues to the end of the paid month.
• Billing errors. If you were charged in error — for example, charged during your trial or charged after a confirmed cancellation — contact us within 30 days and we will refund the incorrect charge.
• Exceptional circumstances. If something went wrong on our side, talk to us. We review refund requests case by case and aim to be fair.

If a monthly payment fails, we will notify you and retry. If payment remains unpaid, access to the contractor platform may be suspended until a valid payment method is provided. No refund is owed for time lost due to an unpaid balance.

Approved refunds are issued to the original payment method through our payment provider. Refunds typically appear on your statement within 5–10 business days, depending on your bank.

Billing questions or refund requests: email info@brantongroup.com and include the email address on your account and your company name.